Registration at LA CHAMBRE DE COMMERCE ET DE L’INDUSTRIE MONACO under RCI 18P09266
Acceptable use policy
These acceptable use policy (“Acceptable Use Policy”, “AUP”, “Policy”) is an agreement between MRS MC (“MRS MC”, “us”, “we” or “our”) and you (“Member”, “you” or “your”). This Policy sets forth the general guidelines and acceptable and prohibited uses of the mrsmc.com website and any of its products or services (collectively, “Website” or “Services”).
Conditions of access to services
– The private lifestyle services provided by MRS MC are reserved for the Member and their significant one.
To accept these General Terms and Conditions of Sale and Use, the Member must be at least 18 years old and have the legal capacity to enter into contracts.
– Each Member is mindful for their Membership, which is entirely individual to them, and must take all fundamental measures to avoid any individual other than themselves from utilizing it in their name. Only the Member may advantage from an arrange set with MRS MC.
Terms of membership
- Subscription applications are subject to acceptance by MRS MC. MRS MC reserves the right to refuse a Subscription application.
- MRC MC shall let the Member know if their Subscription has been accepted within 48 business hours of the application.
– Each Member undertakes to provide MRC MC with accurate information at the time of joining.
- Each Member must, voluntarily and spontaneously and as soon as possible, notify MRC MC of any changes in their personal data.
Means of using services
As soon as their Membership takes effect, the Member can submit their requests by any means (phone, SMS, email , what app, when subscribing to one of the Subscription plans offered by MRC MC;
Any service request (such as for jewellery purchases, car rentals and/or purchases, a private jet and/or boat, long hotel stays, private in-home chef, moving house, holiday packages, etc.) shall be subject to a price estimate submitted to the Member for approval, with the exception of dry transport services (taxis, private chauffeurs, train, airliner). However, the Member may, at any time, ask MC for the price of a service, whatever it is. Expenses incurred with the various Partners shall be made in the name and on behalf of the Member.
Requests submitted to MRC MC must respect the law and general morals.
MRC MC reserves the right not to respond to any request of an illegal nature or contrary to the law, decency and integrity.
Access to concierge products and services may be subject to restrictions with regard to some persons or countries. MRS MC will not process any request that breaches the law in force in the country of performance.
Orders submitted to MRS MC are understood to be contingent on the availability of Partners.
In the event that a service is unavailable, MRS MC undertakes to make every effort to offer an equivalent service.
In the event that the Member does not accept the equivalent service proposal, MRS MC shall cancel the request outright, without the Member being able to claim any compensation of any kind whatsoever for this reason.
MRS MC shall communicate with Partners on behalf of the Member.
Thanks to their Membership, the Member has access to a large number of advantages and benefits negotiated with the Partners selected by MRS MC. Partners are nevertheless free to amend their Commercial Terms and Conditions at any time and MRS MC accepts no liability for changes made.
Payment
Products and services purchased from Partners shall be invoiced directly to the Member by MRS MC.
The Member may ask and authorise MRS MC to use their payment card remotely to pay for a Partner’s product or service directly.
By providing the details of their bank card, the Member authorises the Supplier to debit their bank card at the proper time and at the pre-agreed rate. For this purpose, the Member confirms that they are the holder of the bank card to be debited and that the name on the card is actually theirs.
The Member undertakes to carry out all necessary measures with their Bank(s) in order to add MRS MC to a list of trusted beneficiaries, as provided for in Article 13 of Delegated Regulation (EU) No. 2018/389 of the European Commission from November 27, 2017.
The Member must ensure that the payment card’s details are correct and that they have funds available in their bank account to cover payment for the services and/or products ordered.
In the event that it is impossible to debit the price, the sale shall immediately be rescinded by operation of law and the order cancelled.Once the order is approved, the Member undertakes to pay for the ordered services and/or products upon receiving the invoice. In the event of late payment, MRS MC accepts no liability for changes in the availability or prices of ordered products and/or services.
In the event that MRS MC is required to make an advance payment for an order for services or products, whatever they are, and for any reason whatsoever, in the name and on behalf of one of its Members, additional fees (corresponding to bank charges, credit card fees, insurance, management fees, processing fees) shall be applied to the order total excluding VAT. The Member undertakes to reimburse MRS MC, upon first request, the amount of the order as well as all costs incurred. The Member may at any time request how many fees have been charged to them.
In the event of non-payment of the Membership and/or any other invoice within the agreed deadlines, MRS MC is entitled to send the Member a letter of formal notice to pay within 10 days of the initial submission of the registered letter with acknowledgment of receipt.
If, despite this formal notice, the Member does not pay their Membership and/or invoice, MRS MC may then terminate the Membership without further formalities. This termination may not give rise to any request for reimbursement or payment of any compensation in favour of the outgoing Member.
Should the Member fail to pay, their Membership to MRS MC services shall be suspended as of the 11th day following said formal notice. As a result, the Member shall no longer have access to MRS MC’s services until full payment of the Membership.
Unpaid Membership invoices shall remain due in full, and MRS MC reserves the right to take legal action against the Member by any legal means to obtain their payment and is entitled to demand, by way of penalty, an indemnity equal to 15% of the sums due, plus statutory interest and any legal fees.
Special services
- Shopping: At the Member’s request, MRS MC may make purchases in their name. In this case, shopping fees and shipping costs shall be applied.
- Restaurants and Clubs: For some club and restaurant bookings, the Member authorises MRS MC to use their payment card to guarantee the bookings.
– Ticketing: MRS MC undertakes to carry out its best efforts to satisfy the Member’s ticket requests for all events with its Partners.
In the case where the event is sold out with traditional ticket outlets, MRS MC may call upon specialist suppliers. Consequently, the prices offered may change at any time and may differ from the face value stated on the tickets, owing to the additional cost of agency, handling and/or administration fees.
Any confirmed booking request is firm and final. Consequently, booked seats cannot be cancelled, postponed, modified, exchanged, or reimbursed.
The Member is required to check the date and time of the show or event, since the producer or organiser may change them without warning.
MRS MC is not liable for tickets that are lost or sent to the wrong place by the postal service.
Likewise, MRS MC cannot, under any circumstances, be held liable for the cancellation or postponement of a show or event. In the event of cancellation or postponement by the artist, producer or organiser, whatever the circumstances, MRS MC cannot be required to pay back the face value of the tickets, subject to reimbursement being obtained from the producer or organiser.
– Taxis/Private Chauffeurs: In the event that the Member misses the appointment scheduled at the time of the order and, more generally, if the taxi or private chauffeur is not paid a fare because of the Member (“no fare”), the latter shall be liable for the amount of the fare, unless a more favourable agreement has been obtained by MRS MC with the Partner.
Obligations of MRS MC
MRS MC undertakes to respond to the requests submitted by the Member, whatever they may be, in a minimum of time and undertakes to provide its advice in relation thereto.
MRS MC acts as an intermediary and takes responsibility for representing the Member in relations with Partners.
Liability
The Member acknowledges and accepts that MRS MC will act in accordance with the wishes expressed to it in the requests that they send.
MRS MC therefore accepts no liability in the event of an error that originates with the Member in any way.
MRS MC takes the ultimate care in choosing and selecting its Partners. However, it may not be held liable for a Partner’s actions. MRS MC is authorised to cancel or reject any orders from Members with which there is a dispute.
MRS MC, acting as an intermediary with an obligation of means, cannot incur, regardless of the reason, any indemnity of any kind whatsoever, relating to the products or services ordered on behalf of its Members. Consequently, any request for compensation or any other request for restitution relating to the product or service ordered through MRS MC must be addressed to the Partner in question, which shall review its merits and assume liability for it. However, MRS MC shall provide help and assistance to the Member(s) in the context of their relationship with the Partner.
In the event of failure to respect these General Terms and Conditions of Sale and Use, the Member may be held liable.
CONFIDENTIALITY AND PERSONAL DATA PROTECTION
The data collected at the time of registration – such as name, address, telephone number, email address and bank details – is kept with the Member’s authorisation and shall be processed in accordance with the provisions of this Article and applicable legislation in this area.
MRS MC undertakes to respect scrupulously the trust that its Members grant to it and to guarantee a strict confidentiality of information and data to which it has access within the context of performing its duties.
In accordance with its ethics and morals, MRS MC protects any personal data that its Members may provide within the context of their Subscription.
Such personal data is reserved for strictly internal use (management of orders, deliveries or invoicing; monitoring of solvency; and any form of internal market research or personalised advertising).
, the Member authorises MRS MC to share their personal information with Partners of MRS MC if this is necessary for order management, delivery, billing, credit monitoring or any internal marketing and personalised advertising analysis. In the event that the Member exercises their right of access, rectification, erasure, limitation, portability or opposition to the processing of their data for a legitimate reason, the relevant Partners will be notified of this.
In accordance with Article 27 of Law No. 78-17 of January 6, 1978 as amended, relating to information technology, data files and civil liberties, and European Regulation No. 2016/679/EU of April 27, 2016 (applicable as of May 25, 2018), Members have a right of access, rectification, erasure, limitation and portability, as well as a right of opposition to the processing of this data for a legitimate reason.
These rights may be exercised by Members, proving their identity, by one of the following means:
– by writing to the following address: Lucrezia Gavazzi- 8 Avenue des ligures – 98000, Monaco
– by telephone or what app at 06 24 17 83 79 (Monday to Friday from 9 am to 6 pm – non-surcharged call).
Duration
The Membership has a duration of 12 months and is automatically renewed on each anniversary date of the Membership for a duration of one year, until the Member ends their Membership. The Member hereby accepts that, in the event of the tacit renewal of their membership, it shall be under the conditions in force on the date of this contract’s expiry, except when there is a special offer.
By accepting the tacit renewal of their Membership, the Member authorises MRS MC to debit the amount of the new Membership from their account.
Defamation
According to the law of 29 July 1881, MRS MC reserves the right to take legal action against any person who insults or defames it.
Electronic signature
MRS MC allows you to electronically sign the Membership documents for these General Terms and Conditions of Sale and Use as well as the subscription contract. Electronically signed documents have the same legal value as a document signed on paper.